Shipping policy
Shipping
Last updated: October 10, 2026
We know that you’re excited to receive your KT order and that you just can't wait for it. We can't wait for you to get it either! Rest assured that we’re working hard to get your jewellery to you as quick as possible.
SHIPPING RATES
FREE Shipping in the UK / USA / CAN / AUS*
| Service | Delivery Time (working days) | Delivery Costs | Free Above |
|---|---|---|---|
| UK Standard | 2-7 | £1.99 | £30 GBP |
| UK Express | 2-3 | £4.99 | £30 GBP |
| IRELAND Standard | 2-5 | €5.99 | €120 EUR |
| IRELAND Express | 2-4 | €9.99 | €120 EUR |
| EUROPE Standard | 2-6 | €5.99 | €150 EUR |
| EUROPE Express | 2-5 | €11.99 | €150 EUR |
| FRANCE Standard | 2-6 | €5.99 | €80 EUR |
| FRANCE Express | 2-5 | €8.99 | €80 EUR |
| USA Standard | 3-8 | $9.99 | |
| USA Express | 2-5 | $14.99 | |
| CANADA Standard | 2-6 | $14.99 CAD | $190 CAD |
| CANADA Express | 2-5 | $17.99 CAD | $190 CAD |
| AUSTRALIA Standard | 3-12 | $15 AUD | $260 AUD |
| AUSTRALIA Express | 2-7 | $22 AUD | $260 AUD |
| NEW ZEALAND Standard | 3-12 | $14 NZD | $127 NZD |
| NEW ZEALAND Express | 2-7 | $18 NZD | $127 NZD |
| UAE Standard | 4-7 | FREE | 450 AED |
| UAE Express | 2-4 | 40 AED | 450 AED |
| INTERNATIONAL Standard | 4-7 | £6.99 | £130 GBP |
| INTERNATIONAL Express | 1-3 | £11.99 | £130 GBP |
INTERNATIONAL STANDARD
We ship to most countries around the world and to make things easier for our customers we offer Standard Shipping method for all International orders. (4-7 Working Days) International Standard Shipping will take approximately 4-7 working days, this could be longer depending on destination country.
UK FREE STANDARD (MAINLAND UK)
These orders are shipped with Royal Mail and should arrive between 2-7 working days after placing your order. (Saturday, Sunday and Bank Holidays are not working days.)
(Please note, personalised items are made to order and take 2-4 weeks to produce + ship Read More)
UK EXPRESS (MAINLAND UK) - 4pm Cut Off
These orders are shipped with Royal Mail and should arrive 2-3 working days if ordered before 4pm.
Orders received after 4pm or on a non-working day will be processed and dispatched on the next working day, ready for delivery the next working day.
(Saturday, Sunday and Bank Holidays are NOT classed as WORKING DAYS.)
UK SATURDAY SERVICE (MAINLAND UK)
These orders are shipped with Royal Mail
Orders must be placed before 4pm on Friday to ensure they are delivered on Saturday.
CUSTOM PRODUCTS
The shipping method you select, will be applied to your order, once production has finished. For example: If you have selected next working day delivery with your personalised item, your jewellery will be sent out with the next day delivery, we once the item has been made.
(PLEASE NOTE)
Orders with multiple items that include a custom product will be shipped together. If you wish to receive the non custom items sooner, please place two separate orders
Requires 2-4 weeks production + shipping time. This could be longer, depending on public holidays and high demand. All delivery time frames are estimations. All delivery time frames are estimations
Any parcels returned due to invalid addresses may incur a charge, payable by the customer
PACKAGING
We take pride in ensuring your jewellery arrives beautifully presented, whether it’s a gift or a treat for yourself. No matter the piece, our packaging reflects the care and craftsmanship behind every item.
Jewellery over £30 or personalised items are elegantly packaged in our signature Box Drawer or Deluxe Display boxes for a truly special unboxing experience.
Jewellery under £30, we use our stylish and protective pouches—perfect for keeping your pieces safe and secure.
CUSTOMER RESPONSIBILITY
If an order is returned to us due to an incomplete or incorrect address, or if it remains unclaimed after customs clearance, the customer will be responsible for covering the reshipping costs. Please ensure all shipping details are accurate to avoid delays or additional charges.