Terms of service
Terms of Service
Last updated: 6 October 2026
Welcome to KT. These Terms of Service govern your use of the KT website and the purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing from us.
1. About KT
KT is operated by:
Business name: Enterprise by SN
Trading name: KT
Business address: 162 Berners Road, S2 2BB
Email: contact@by-kt.com
If you have any questions about these Terms of Service, please contact us using the details above.
2. Using Our Website
You may use our website for lawful purposes only.
You agree not to:
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorised access to our website or systems
- Interfere with the operation or security of the website
- Copy, reproduce or commercially exploit our content without permission
- Provide false or misleading information when placing an order
We reserve the right to restrict or terminate access to our website where necessary to protect our business, customers or website.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device or screen settings.
All products are subject to availability.
We reserve the right to limit quantities or discontinue products at any time.
If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate solution, including a refund where applicable.
4. Product Pricing
All prices displayed on our website are shown in the currency indicated at checkout.
We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted and confirmed, except where required by law.
We make reasonable efforts to ensure that pricing information is accurate. If a significant pricing error occurs, we may contact you before fulfilling the order.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you will normally receive an order confirmation by email.
An order confirmation does not necessarily mean that the order has been accepted. Your order is accepted when we confirm that the products have been dispatched or otherwise accept the order, subject to applicable law.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, an obvious pricing error, product unavailability or an inability to verify the information provided.
If we cancel an order after payment has been taken, we will provide an appropriate refund.
6. Payment
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorised to use the payment method provided.
Payments may be processed by third-party payment providers. We do not store full payment card details on our own systems where payment processing is handled by a third-party provider.
7. Shipping and Delivery
We ship orders to the destinations available at checkout.
Delivery times shown on our website are estimates and may vary depending on destination, shipping method, customs procedures and circumstances outside our reasonable control.
You are responsible for providing accurate delivery information when placing your order.
If an order is delayed or there is a significant change to the expected delivery time, we will communicate with you where appropriate.
For international orders, customs duties, import taxes, VAT or other charges may apply depending on the destination. Unless otherwise stated at checkout, these charges may be the responsibility of the customer.
Please refer to our Shipping Policy for further information about delivery times and shipping charges.
8. Returns, Refunds and Cancellations
Our Refund, Return & Cancellation Policy forms part of these Terms of Service.
KT offers a 30-day return period for eligible products, subject to the conditions stated in our Refund, Return & Cancellation Policy.
Nothing in these Terms of Service affects any statutory consumer rights that apply to you.
For full information about cancellations, returns, refunds, faulty products and return shipping costs, please refer to our Refund, Return & Cancellation Policy.
9. Personalised and Custom Products
Certain personalised, customised or made-to-order products may be subject to different cancellation and return conditions.
Where applicable, this will be clearly stated on the relevant product page.
Your statutory rights relating to faulty, damaged or misdescribed products are not affected.
10. Intellectual Property
All content on the KT website, including but not limited to:
- KT branding and logos
- Product photographs
- Product descriptions
- Text
- Graphics
- Designs
- Videos
- Website layout
is owned by or licensed to KT and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without our prior written permission.
11. User Content
If you submit reviews, photographs, comments or other content to KT, you confirm that you have the right to provide that content.
By submitting content, you grant KT permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading, defamatory or otherwise inappropriate.
12. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.
We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.
13. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment providers, delivery services, analytics providers and other applications.
KT is not responsible for the content, availability or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
14. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
Subject to that, KT will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
15. Events Outside Our Control
KT will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include, for example:
- Natural disasters
- Severe weather
- War or civil unrest
- Government restrictions
- Strikes or industrial action
- Major transportation disruptions
- Customs delays
- Internet or telecommunications failures
- Other events beyond our reasonable control
Where such an event affects your order, we will take reasonable steps to communicate with you and minimise the impact.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that your information may be processed as described in our Privacy Policy and as required to process your orders, provide services and comply with applicable legal obligations.
17. Changes to These Terms
We may update these Terms of Service from time to time.
Last updated: 6 October 2026
Changes will not affect rights that have already arisen under an order unless required by law.
18. Governing Law
These Terms of Service are governed by the laws applicable to KT's business, subject to any mandatory consumer protection laws that apply to you.
Nothing in these Terms prevents you from relying on mandatory consumer rights available in your country of residence.
19. Contact Us
If you have any questions, complaints or concerns about these Terms of Service, your order or our products, please contact us:
Email: contact@by-kt.com
Address: 162 Berners Road, S2 2BB
We will make reasonable efforts to respond to your enquiry as soon as possible.
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KT