Refund policy
Refund, Return & Cancellation Policy
Last updated: 6 October 2026
At KT, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return your item for a refund in accordance with this policy.
This policy applies to orders placed through the KT online store. Your legal consumer rights may vary depending on your country of residence. Nothing in this policy limits or excludes any rights that cannot legally be excluded.
1. 30-Day Returns
KT offers a 30-day return period for eligible products.
You may request a return within 30 days from the date your order is delivered.
If your order contains multiple items delivered separately, the return period begins from the delivery of the last item.
Our 30-day return policy is an additional benefit provided by KT and does not affect any statutory cancellation, withdrawal, refund or consumer rights that may apply to you.
2. Return Conditions
To be eligible for a change-of-mind return, the item must:
Be unworn and in its original condition
Be free from scratches, damage, makeup, perfume or other signs of use
Be returned in its original packaging
Include any original tags, accessories or accompanying materials
You may inspect an item in the same way you reasonably would in a shop. If an item has been handled beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any resulting loss in value where permitted by applicable law.
3. Cancellation and Withdrawal Rights
For eligible online purchases, customers may have a statutory right to cancel or withdraw from their purchase within 14 days of receiving the goods, without giving a reason.
Where this right applies, customers normally have a further 14 days after notifying KT to return the goods.
Our 30-day return policy provides an additional period for eligible returns.
4. Return Shipping
For a change-of-mind return, the customer is responsible for the cost of returning the item to KT unless we have agreed otherwise or applicable law requires us to cover the cost.
We recommend using a tracked delivery service and keeping your proof of postage.
KT is not responsible for items that are lost or damaged while being returned by the customer.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where required, KT will cover or reimburse the appropriate return costs.
5. Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.
Please provide:
Your order number
A description of the problem
Photographs of the item
Photographs of the packaging, where relevant
We will assess the issue and provide an appropriate solution in accordance with applicable consumer law.
Your statutory rights regarding faulty, defective or misdescribed products are not affected by this policy.
6. Refunds
Once your returned item has been received and inspected, we will process your refund where applicable.
Refunds will normally be made to the original payment method used for the purchase.
Where a statutory cancellation or withdrawal right applies, refunds will be processed within the legally required timeframe. In the UK, for example, reimbursement is generally due no later than 14 days after the returned goods are received or evidence of their return is provided, subject to the applicable rules.
Where required by law, the refund will include the cost of standard delivery. Additional costs for choosing a more expensive delivery option may not be refundable.
7. Personalised or Custom-Made Items
Personalised, customised or made-to-order items may not be eligible for cancellation or return where an applicable legal exception applies.
This does not affect your rights if the product is faulty, damaged or not as described.
Where an item is personalised or made specifically for you, this will be clearly stated on the product page.
8. Earrings and Hygiene
For hygiene reasons, certain earrings or products supplied in sealed protective packaging may not be eligible for return once the seal has been removed, where this exception is permitted by applicable law.
This does not affect your statutory rights if the product is faulty or not as described.
9. Sale Items
Sale and discounted items are subject to the same applicable consumer rights as full-price items.
A discount or sale price does not automatically remove your right to return an item.
Products specifically identified as Final Sale may have different return conditions where permitted by applicable law.
10. Exchanges
KT does not currently guarantee direct exchanges.
If you would like a different item, you may return the original item where eligible and place a new order.
11. How to Request a Return or Cancellation
To request a return or cancellation, please contact us through:
Email: contact@by-kt.com
or through our Contact Us page.
Please include:
Your full name
Order number
Item(s) you wish to return
Reason for the return, if applicable
Photographs if the item is damaged or faulty
Please contact us before sending your return so that we can provide the appropriate return instructions.
12. International Orders
KT accepts orders from customers in different countries.
Depending on the destination, your order may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customers are responsible for providing accurate delivery information and complying with any applicable import requirements.
13. Your Legal Rights
This policy does not affect your statutory consumer rights.
If the law applicable to your purchase gives you additional or greater rights than those described in this policy, those rights will continue to apply.
Email: contact@by-kt.com
Return Address: 162 Berners Road, S2 2BB